Refund time and general exclusions
The general refund window is 14 days. This means that you can calculate it with 14 X 24 hours. If you order on January 5th at 16:00, you can return your product until January 19th 16:00. The refund amount is the full amount of all the items that are eligible for a refund. This amount will be returned to your original payment source. You do not have to give a reason, but if you could, we would really appreciate it! If you want to refund something because the item goes on sale, please contact us! We will instead, where possible, return the on-sale amount difference.
If we determine that you are abusing the refund policy, you may not be eligible for a refund. This policy exists so you can purchase with comfort
Refund conditions for Website Hosting packages
This includes only the website hosting packages like “Website Hosting – ULTRA”, this does not include any add-ons, domains or extra services like website designing.
For a website hosting package Kratos Hosting tolerates a 14 day refund window.
Refund conditions for Website Hosting add-ons
This includes only the website add-ons like “50gb extra storage”, this does not include any webhosting packages, domains or extra services like website designing.
For a website hosting add-on Kratos Hosting tolerates a 14 day refund window. with the condition that the service has not been activated yet. Some services can’t be returned because it is a single use item. This includes: SSL certificates and add-ons that require set-up costs like a dedicated IP. These services are custom-made for you and you alone. If a custom-made add-on has not yet been activated, Kratos Hosting can provide a refund.
Refund conditions for Website Domains
This includes only the website TLD like “yourcompanyname.nl”, this does not include any webhosting packages, webhosting add-ons or extra services like website designing.
For all domains no matter the TLD’s, we unfortunately cannot refund you. This is because domains are registered for an X amount of time and cannot be unregistered. This also includes transfers and domains that are in lockdown (not paid in time).
Refund conditions for Website Maintenance
This includes only the website maintenance packages, like “Website Maintenance ULTRA”, this does not include any webhosting packages, webhosting add-ons or extra services apart from described above, like website designing.
For Maintenance packages, Kratos Hosting can provide a full refund within 14 days of activation if you haven’t yet used the maintenance hours. If you have used some maintenance hours you will be refunded according to this calculation: hours spend/ contractual hours * payment price. Example: If you have a contract that provides you with 4 hours a month, and have already spend 2 hours on maintenance and spend 50 euro’s on the package, the calculation will be as follows. 2/4*50= 25 euro.
Refund conditions for Website Designs
This includes only the website design packages, like “single page design”, this does not include any webhosting packages, webhosting add-ons or extra services apart from described above, like website maintenance.
For all website designs, Kratos Hosting unfortunately cannot provide a refund after the work has begun. This is because all the hard work is custom work. If we are still in the beginning phase, please contact us. We might be able to negotiate a partial refund (no guarantees!).